Refund policy

Thank you for shopping with us! We want you to be happy with your purchase. Please read our policy below, which applies to both digital and physical products.

🖥️ Digital Products

Due to the nature of digital goods (such as downloads, guides, or templates), we cannot offer refunds once a product has been downloaded or accessed.
If you experience technical issues accessing your file, please contact us at [your email] and we’ll make sure you get the product you purchased.

📦 Physical Products

You may request a refund for physical products within 14 days of delivery.
To be eligible, items must be unused, in original packaging, and in the same condition in which you received them.
Refunds will be issued once the returned item is received and inspected.
Customers are responsible for return shipping costs, unless the product arrived damaged or defective.

📩 Contact

For any questions or to start a return, please reach out at:
silvia@thetruecolors.studio